How do I order?
You can place your order online, give us a call, or send us a fax. Please visit New Order for more information.
How much is shipping? How long will it take to arrive? Which courier do you use?
All orders are shipped via United States Postal Service (USPS). A USPS tracking number is available for each order. Please track your order at www.usps.com Please refer to the rates and estimated time of arrival below: $13.75 Regular Shipping (ETA 14 days) $18.75 Expedited Shipping (ETA 10 days) $22.00 Express Shipping (ETA 7 days) $25.00 Refrigerated Shipping (ETA 7 days)
What are your hours of operations for your USA Prescription Team?
Customer service members are available Monday to Friday, 8AM-5PM PST and on Saturdays 9AM-4PM PST
Does it cost me money to phone your 1-800 number?
Our 1-800 number is toll free from USA. If you’re calling from Canada, please use our local 604 number.
I don’t see the drug I need. Can I request it?
Yes. We may be able to source a drug that is not currently listed in our database. Please give us a call at 1-778 or email us at (question email) for more information.
Do I need a prescription?
Yes. We need to have a legal, valid prescription in order to fill for products marked as “Prescription Required”, just as your local pharmacy would. Once we have your prescription on file, we can work with your local doctor to arrange for refills upon your request.
How do I send you my prescription?
There are many ways for you to provide us with a copy of your prescription. The easiest and quickest way is to attach the prescription to your order when prompted or to use the 'upload document' function on our homepage and follow the steps to send the prescription to us using your cell phone. You can also email us a scanned copy of your prescription or you can fax or mail your prescription to us at the information listed below: Email is: Fax number is: Mailing address is: Canada Cloud Pharmacy, 4973 Victoria Dr, Vancouver, BC V5P 3T7
Do you only sell Canadian drugs?
YES! We sell only Health Canada approved medication. We will only provide our fellow Americans the same quality products that we offer to our Canadian patients.