Privacy Policy and HIPAA Compliance Notice

At Canada Cloud Pharmacy™ Customer Care (carrying on business as "Cloud Pharmacy™"), safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Personal Information Protection and Electronic Documents Act (PIPEDA, CA) and the Health Insurance Portability and Accountability Act of 1996 (HIPAA, US). As part of this commitment, Cloud Pharmacy™ has followed the Ten Privacy Principles described in the PIPEDA and HIPAA Acts to govern our actions as they relate to the use of personal information.

The Ten Privacy Principles are as follows:

These guidelines set forth the principles we use in gathering, using, maintaining and protection personal information you provide us.

The Types of Personal Information We Collect

Cloud Pharmacy™ gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It typically includes the following personal information: name, mailing address, e-mail address, telephone numbers, occupation, employment status, referral source, the name of your primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, your personal medical history information, details of your existing medications, credit card information (including card type and number, expiry date and name of card holder), banking information (including transit and account numbers) and prescription information; The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.

We may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.

The Purposes for which we use Personal Information We use your personal information to communicate with you, enhance your visit to our website, allow processing of your prescription orders and effectively provide the products and services you have requested. We may provide your personal information to an affiliated company, a licensed pharmacy or to a prescribing physician in order to fulfill your prescription.

We may use your personal information to offer additional products and services sold by Cloud Pharmacy™. In the event of a sale of all or substantially all of the assets of Cloud Pharmacy™, records containing personal information may be transferred to the purchaser. We will not furnish your personal information to an outside organization for its use in marketing or solicitation without your prior consent.

We only use your personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.

In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we will take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.

There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency or suspicion of illegal activities.

We sometimes contract outside organizations to perform specialized services. Our trusted service suppliers may at times be responsible for processing and handling some of the personal information we have received from you.

When you visit our website, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our website at any time anonymously and privately without revealing any personal information about yourself.

Security Measures

We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas.

We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.

In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of Cloud Pharmacy™ are required to sign a confidentiality agreement, abide by the privacy standards we have established and to follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by an employee of Cloud Pharmacy™ is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

Accessing and Amending Your Information

Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your personal and financial files.

To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.

Privacy Policy Update for SMS Communication

At Canada Cloud Pharmacy™ (doing business as "Cloud Pharmacy™"), safeguarding your confidentiality and protecting your personal information remains a top priority. In addition to complying with PIPEDA (CA) and HIPAA (US), we adhere to The Campaign Registry (TCR) standards for SMS and MMS communication to ensure transparency and security in all text-based interactions.

SMS Communication Practices:

• Consent: Customers must provide explicit consent to receive SMS messages from Cloud Pharmacy™. Consent may be granted via forms on our website (e.g., during checkout) or by initiating contact with us.
• Opt-In Message: Upon opting into SMS services, you will receive a confirmation message explaining how to opt out, access help, and details about message frequency and potential charges.
  Example:
  “Thank you for opting into SMS messages from Cloud Pharmacy. To opt-out, reply STOP. For help, reply HELP or contact support@canadacloudpharmacy.com or call 1-800-901-0041. Message and data rates may apply.”
• Opt-Out: You can unsubscribe from SMS messages at any time by replying STOP. A confirmation message will ensure no further messages are sent.
  Example:
  “You have successfully opted out of SMS messages from Cloud Pharmacy. To opt back in, reply START.”
• Help Messages: For assistance, reply HELP to an SMS or contact us via email at support@canadacloudpharmacy.com or call 1-800-901-0041.

Privacy and Security:

• SMS data (e.g., phone numbers, message logs, consent records) is collected and used solely for communication related to our services.
• Personal data, including SMS records, is handled securely and will not be shared with third parties.

By engaging with our SMS services, you agree to these terms. For more details on how we protect your information, please review the full privacy policy.

Privacy Officer

Customers may direct any questions or enquires with respect to our practices or your personal information by contacting the Pharmacy, as follows:

Updating this Policy

Any changes to our privacy policy and information handling practices shall be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the bottom of each of Cloud Pharmacy™'s privacy policy web pages.