Privacy Policy – Cloud Pharmacy™

At Canada Cloud Pharmacy™ Customer Care (carrying on business as "Cloud Pharmacy™"), safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by the Personal Information Protection and Electronic Documents Act (PIPEDA, CA) and the Health Insurance Portability and Accountability Act of 1996 (HIPAA, US). As part of this commitment, Cloud Pharmacy™ has followed the Ten Privacy Principles described in the PIPEDA and HIPAA Acts to govern our actions as they relate to the use of personal information.

The Ten Privacy Principles

1. Accountability: Cloud Pharmacy™ is responsible for maintaining and protecting any personal information under our control. We have designated an individual accountable for our compliance with these principles.
2. Identifying Purposes: Personal information collection purposes shall be identified before or at the time of collection.
3. Consent: Knowledge and consent of the customer are required for collection, use, or disclosure of personal information, except as required or permitted by law.
4. Limiting Collection: Only information necessary for the identified purposes is collected, using fair and lawful means.
5. Limiting Use, Disclosure, and Retention: Personal information may only be used or disclosed for the original purpose unless otherwise consented or required by law. Retention is limited to the required period.
6. Accuracy: Personal information must be accurate, complete, and up-to-date as necessary.
7. Safeguarding Personal Information: Personal information must be protected by appropriate security safeguards.
8. Openness: Cloud Pharmacy™ makes information available regarding policies and practices for managing personal information.
9. Customer Access: Customers may request information about the existence, use, and disclosure of their personal data, verify accuracy, and request amendments.
10. Handling Customer Complaints and Suggestions: Customers may direct inquiries to Cloud Pharmacy™'s Privacy Officer regarding these principles.

Types of Personal Information We Collect

We collect information necessary to provide our services and fulfill your orders, including:

• Personal details: name, address, email, phone number, occupation, employment status
• Medical information: primary physician, medical history, drug allergies, medications requested
• Financial information: credit card details, banking information
• Prescription and healthcare details
• Contact history for customer support purposes

Anonymous/non-personal information that cannot be traced back to a specific individual may also be collected.

Purposes for Using Personal Information

• Communication and website enhancement
• Processing prescription orders and providing requested products/services
• Sharing with affiliated companies, licensed pharmacies, or prescribing physicians as needed
• Offering additional products and services
• Complying with legal requirements or court orders
• Working with trusted service suppliers for processing and handling personal information

Security Measures

We maintain strong security standards to protect your personal information, including:

• Secured electronic client files and restricted access to paper-based files
• Server management and firewall infrastructure
• Employee confidentiality agreements and access restrictions

Accessing and Amending Your Information

Customers have the right to access, verify, and amend their personal and financial information. Errors can be corrected and communicated to relevant parties when necessary.

Privacy Policy Update for SMS Communication

Cloud Pharmacy™ follows PIPEDA (CA), HIPAA (US), and The Campaign Registry (TCR) standards for SMS/MMS communication.

SMS Communication Practices

• Consent: Explicit consent is required to receive SMS messages.
• Opt-In Message: Upon opting in, confirmation messages explain how to opt out, access help, and message frequency.

• Opt-Out: Reply STOP to unsubscribe; confirmation messages are sent.

• Help Messages: Reply HELP or contact support for assistance.
• Data Collection & Use: Phone number and opt-in data are collected solely for SMS purposes.
• Data Protection: Personal information is stored securely and protected against unauthorized access.
• No Sharing: SMS information is not shared for marketing purposes.
• Compliance with TCR: Ensures secure, spam-free messaging practices.

Privacy Officer

Updating this Policy

Any changes to our privacy policy will be updated in a timely manner. The last modification date can be found at the bottom of our privacy policy web pages.

Last Updated On March, 26 2026