Faqs
You can place your order online, give us a call, or send us a fax.
Customer service members are available Monday to Friday, 8AM-6PM PST and on Saturdays 8AM-3PM PST
All orders are shipped via United States Postal Service (USPS). A USPS tracking number is available for each order. Please track your order at www.usps.com
Please refer to the rates and estimated time of arrival below:
$13.75 Regular Shipping (ETA 14 days)
$18.75 Expedited Shipping (ETA 10 days)
$23.75 Express Shipping (ETA 7 days) **SIGNATURE REQUIRED**
$25.00 Refrigerated Shipping (ETA 7 days) **SIGNATURE REQUIRED**
Our 1-800 number is toll free from USA. If you’re calling from Canada, please use our local 604 number.
Yes. We may be able to source a drug that is not currently listed in our database. Please give us a call at 1-800-901-0041 or email us at (question email) for more information.
Yes. We need to have a legal, valid prescription in order to fill for products marked as “Prescription Required”, just as your local pharmacy would. Once we have your prescription on file, we can work with your local doctor to arrange for refills upon your request.
There are many ways for you to provide us with a copy of your prescription. The easiest and quickest way is to attach the prescription to your order when prompted or to use the 'upload document' function on our homepage and follow the steps to send the prescription to us using your cell phone. You can also email us a scanned copy of your prescription or you can fax or mail your prescription to us at the information listed below: Email is: Fax number is: Mailing address is: Canada Cloud Pharmacy, 4918 Victoria Dr, Vancouver, BC V5P 3T6
YES! We sell only Health Canada approved medication. We will only provide our fellow Americans the same quality products that we offer to our Canadian patients.